Terms & Conditions

Effective Date: May 12th, 2025

Company Name: American Factory Wheel (“AFW”, “we”, “our”, or “us”)
Website: www.americanfactorywheel.com
Business Address: 8745 N. Magnolia Ave, Suite D, Santee, CA 92071
Contact: info@americanfactorywheel.com | (619) 795-1048

1. Acceptance of Terms

By accessing our website or using any of our services — including scheduling rim repair appointments, participating in our OEM Purchase Program, or opting into SMS communications — you agree to these Terms & Conditions. If you do not agree, do not use our services.

2. Eligibility

You must be at least 18 years old and capable of entering into a legally binding agreement. By using our services, you confirm that you meet these requirements.

3. Service Overview

a. Rim Repair Service

Users may schedule appointments online to have rims repaired at our service location in Santee, California. Appointment availability is subject to change and confirmation.

b. OEM Purchase Program

AFW buys OEM wheels from sellers across the U.S. To participate, users must:

  • Complete a submission form with details and photos of their wheels
  • Receive and accept a fair-market offer from AFW
  • Follow instructions for shipping, which may include a prepaid label
  • Agree to final inspection and condition verification by AFW before payment is issued

If the wheels’ condition differs materially from the submission, the original offer may be adjusted or withdrawn.

4. Shipping & Inspection Terms (OEM RIM Purchase Program)

Sellers are responsible for safe and secure packaging of all wheels sent to AFW. AFW is not liable for damage or loss that occurs during transit. Once received, wheels are inspected. If the condition matches the submitted details, a check is mailed to the seller. If there is a discrepancy, the seller will be contacted to discuss next steps.

5. User Responsibilities

You agree not to:

  • Submit false, misleading, or incomplete information
  • Interfere with or disrupt the operation of our website or services
  • Upload or transmit any harmful code, viruses, or unauthorized materials
  • Use our services for any unlawful purpose

6. Intellectual Property

All content on our website — including text, logos, images, graphics, and software — is the property of American Factory Wheel or its licensors and is protected by copyright and trademark law. You may not copy, reproduce, or distribute content without written permission.

7. SMS Communication Program

Program Name: AFW Alerts & Updates

By providing your mobile number and opting in, you consent to receive SMS messages from American Factory Wheel, which may include:

      • Appointment confirmations and updates
      • OEM Purchase Program status updates
      • Shipping instructions and payment notifications
      • Promotional offers and limited-time alerts

Opt-Out Instructions

You may opt out of receiving SMS at any time by texting STOP to (619) 795-1048. You’ll receive confirmation and will no longer receive messages unless you opt in again.

Rejoining Instructions

To rejoin, submit your number again via our forms or reply START to (619) 795-1048.

Help Instructions

For help, text HELP to (619) 795-1048 or email us at info@americanfactorywheel.com.

Message & Data Rates

Standard message and data rates may apply. Message frequency varies based on your interaction with our services.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

8. Privacy & Data Use

We respect your privacy. Information collected via our website and SMS program is handled in accordance with our Privacy Policy. We do not sell your personal data.

9. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes become effective immediately upon posting. Continued use of our site or services after changes constitutes your acceptance.

10. Limitation of Liability

To the fullest extent permitted by law, AFW disclaims liability for any indirect, incidental, special, or consequential damages arising out of or related to the use of our website or services.

11. Disclaimer

All services and content are provided “as is” and “as available,” without warranties of any kind, either express or implied.

12. Governing Law

These Terms shall be governed by the laws of the State of California without regard to conflict of law principles.

13. Contact Information

Email: info@americanfactorywheel.com
Phone: (619) 795-1048
Address: 8745 N. Magnolia Ave, Suite D, Santee, CA 92071